Category Archives: Hiring
Interviewing Tips
February 12, 2012
As a hiring supervisor, I’ve filled more than twenty open positions in the past 8 years. These jobs report to the central IT organization of a large state supported university. They support faculty, staff, and graduate students involved in the learning mission of the university. These jobs require a bachelors or masters degree, and various [...]
Also posted in IT Administration, Uncategorized
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Weeding out the job applicant pool with use-based scenarios
February 12, 2012
In 2008, we created two new positions within the department. Employee in these positions would be expected to answer incident questions (tickets) which the front line help desk had neither the knowledge nor access to resolve. They’ll be level two support partners in the ITIL model. Prior to the creation of these positions, everyone in [...]
Also posted in IT Administration, Professional Development, Uncategorized
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